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"This book offers tools for improving interpersonalrelationships, with the improvement always starting 'at home.' Thecontent is presented for quick comprehension. The CD-ROM accompanying the book provides numerous resources for instructors, coaches, and other interested readers. All you need to understand the dynamics of conflict -- and the joy of resolution The Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home Gary Harper The rapid rate of change in the workplace and ... This book introduces a process called The Exchange that will make ones job easier. Found inside – Page 131Fenman Training, Dr Mike Bagshaw, 2000 The Conflict Resolution Training Program: Leader's Manual Pfeiffer, Prudence B. Kestner, Larry Ray; ISBN: 0787960772 ... Now, the first collection of these columns is available to the public in Leading Unstoppable Teams! Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Whatever the nature of your dispute, this book can guide you to an enduring resolution. Rather, they create and sustain a culture where innovation is allowed to happen again and again—an environment where people are both willing and able to do the hard work that innovative problem solving requires. This workbook contains the information you need to participate in the CDR training program. Although the comprehensive program consists of eight modules, your trainer may customize the session by using select modules. This two book training package includes a leader's manual and participant's workbook which presents proven interactive techniques and specific teaching tools for instituting systems of organizational conflict resolution. A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Found insideThis book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. This book puts the rising cost of conflict in context with recessionary times, looking beyond individual cases to issues such as workforce motivation and corporate responsibility. Found insideRewards programs and other incentives in the workplace are a good example. ... Implement the information above in any conflict resolution training you may ... IS THIS BOOK FOR YOU? If you are a manager who wants to develop their conflict management skills and gain a greater understanding on how meditation offers a clear framework for effective conflict resolution, this book is for you. The text not only describes the research-based coaching model that uniquely combines conflict management, coaching and neuroscience principles. It also shares many forms and ideas that support a coaching practice. Found insideThis book will be important to corporate leaders, executives, and managers; faculty and students in organizational performance and the social sciences; business journalists; researchers; and interested individuals. Fired Up! is packed with ideas, tips and practical information to help you become a better leader and create an exceptional place to work that attracts, retains and motivates your workforce. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Found inside"Lucidly written and thoughtfully researched, Emerging Systems for Managing Workplace Conflict is a perfect resource manual for CEOs and managers interested in learning about alternative dispute resolution in the workplace." —DAVID A. ... " -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril. Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues. Annotation REVIEWS: One of the best books I have read on conflict resolution in my 30+ years in the field. Found insidePart of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific ... This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro Rediscover communication — find out how body language, tone of voice, emotions, and ... This book is a guide for the business runners. The basic notion on which this book is based embraces how to manage the business tremendously. This incredible book is a true guide for how to do conflict resolution of your business. This book addresses an important topic Conflict, mediation and dialogue. Wherever two or more people come together, there is the possibility of conflict. This book will give you a six-step process that you can use to modify and resolve conflicts of any size. "Every manager and executive will recognize themselves somewhere in this book. Lencioni distills the problems that keep even the most talented teams from realizing their full potential. This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. This book introduces a process called The Exchange that will make ones job easier. Its combination of theory, practice, and professional profiles is an innovative and very useful approach." ̄Heidi Burgess, Conflict Research Consortium, University of Colorado, Boulder "Whether you are dealing with a conflict on Capitol ... Whether your conflict is with staff, peers, or management, this handbook by Dr. Arlyne Diamond is a gem of a guide for managers in grasping this important issue and taking proper steps to remedy it. Divided into four sections, this book covers: the impact and symptoms of workplace bullying individual interventions organisational interventions underlying causes and future considerations. With brand new content on gig economy workers, supporting diversity in the workplace, individual and group policies and the need for greater transparency in the employer-employee relationship, this book is a comprehensive guide to the ... Building on the concept that conflict, when managed well, can provide the impetus for growth, constructive change and mutual benefit, the book is dedicated to breaking the paradigm of winning and losing and transforming negotiation into a ... Found insideThe parties remain embittered, relationships are destroyed, and often the conflict just reappears later in a different form. In this second edition of his classic book, Stewart Le... This is a highly applicable ‘top shelf book’ that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. Almost all of us have had to deal with difficult people in the office. If you're experiencing a lot of workplace conflict or have to deal with people who frustrate you, this book will teach you how to manage those situations. An effective tool for training in mediation and for developing a mediation program in the workplace, this book includes theoretical discussion, training exercises and an administrative guide with policies, procedures, and forms for program ... his book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an agreement This is the best book on conflict management available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and employees of all-levels develop the best conflict management skills. The book begins with information about various kinds of conflict, how to process it and make decisions on whether or not you want such a conflict resolution process in your workplace. Found insideAnd he also shares his insights from negotiating with three of the world's toughest negotiators--his three young sons. This is a must read to improve your professional and personal relationships"-- An important topic conflict, mediation and dialogue and managerial tools for improving interpersonalrelationships, with improvement. 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